1. Who We Are
This Privacy Policy explains how Solarix ("we", "us", "our") — a professional LED lighting manufacturer based in Guangzhou, China, operating the website www.gzsolarix.com — collects, uses, stores and protects personal data when you visit our website, send us an enquiry, request a quotation, or contact us by any other means.
This policy covers both the website itself and the services we provide as a B2B manufacturer (OEM/ODM lighting products for distributors, contractors and project clients worldwide). It is designed to be read together with our Terms & Conditions.
2. Information We Collect
2.1 Information you provide to us
- Enquiry & quotation forms: your name, company, email address, phone number, product of interest, quantity, and the message you send us.
- Order / quotation records: delivery address, tax / company registration details, and communication history with our sales team.
- Newsletter or marketing communications: your email address, if you subscribe.
- Communications: any content you send us by email, WhatsApp, WeChat or other channels.
2.2 Information we collect automatically
When you browse the website, we may automatically collect:
- Technical data: IP address, browser type and version, device type, operating system, language preferences, referring URL, pages viewed, and the date and time of your visit.
- Cookie and similar technologies: see Section 3 below for details.
- Aggregated usage statistics: non-identifying analytics about how the website is used, e.g. via Google Analytics.
3. Cookies & Similar Technologies
A cookie is a small text file stored on your device when you visit a website. It helps the site remember your preferences, recognise your device, and understand how visitors use the site. We also use local storage, pixels and analytics tags, which work in a similar way. Your consent is managed through the cookie banner displayed on our website, where you can accept, reject or customise non-essential cookies at any time.
3.1 Cookie categories
| Category | Purpose | Examples | Consent |
|---|---|---|---|
| Necessary | Essential for the website to function: security, session management, shopping cart and load balancing. Cannot be switched off. | Session cookies, CSRF/security tokens, cart cookies, cookie-consent preference | No consent required (exempt under ePrivacy / GDPR) |
| Preference | Remembers your choices such as language (English / 中文 / Deutsch / 日本語), currency or region so you don't have to re-enter them. | Language preference cookies (e.g. mylang_en, mylang_ja) | Consent-based |
| Analytics | Helps us understand how visitors use the site (pages visited, approximate location, traffic sources) so we can improve it. Data is aggregated and anonymised where possible. | Google Analytics 4 (_ga, _ga_*) | Consent-based (can be rejected) |
| Marketing | Used to show you relevant advertising and measure campaign performance, where we run such campaigns (e.g. Google Ads / social platforms). We will only set these if you opt in. | Advertising cookies / pixels (set only with consent) | Consent-based (opt-in only) |
4. How We Use Your Information
We use personal data for the following purposes:
- To respond to your enquiries and provide quotations for our lighting products;
- To process orders, arrange samples, production and delivery;
- To provide after-sales support, warranty service and product documentation;
- To operate, secure and improve our website (including analytics, fraud prevention and IT security);
- To send you technical updates or marketing communications only if you have subscribed or otherwise consented, and to let you opt out at any time;
- To comply with legal and regulatory obligations.
We do not sell, rent or trade your personal data to third parties for their own marketing purposes.
5. Legal Basis for Processing (GDPR / UK GDPR)
If you are located in the EU/EEA or the UK, we process your personal data on the following legal bases under Article 6 GDPR:
| Purpose | Legal basis |
|---|---|
| Responding to enquiries & providing quotations | Legitimate interest (Art. 6(1)(f)) — steps taken before entering a contract |
| Processing orders and delivery | Performance of a contract (Art. 6(1)(b)) |
| Analytics cookies & marketing cookies | Consent (Art. 6(1)(a)) — via our cookie banner |
| Legal compliance (e.g. tax, customs records) | Legal obligation (Art. 6(1)(c)) |
You may withdraw consent or object to processing at any time (see Section 8).
6. Sharing & International Transfers
6.1 Who we share data with
- Service providers: hosting providers, analytics providers (e.g. Google Analytics), email and communication tools, logistics and freight forwarders. They may only process data on our instructions.
- Business partners: only when necessary to complete a transaction you requested (e.g. customs brokers for export shipments).
- Authorities: where required by applicable law, court order or regulatory request.
6.2 International transfers
As a manufacturer based in China serving customers worldwide, your data may be processed in China and, where necessary, in the country where a service provider is located (including the EU/EEA, UK, US and Japan). When we transfer personal data out of the EEA/UK, we use appropriate safeguards, such as EU/UK Standard Contractual Clauses, and we ensure equivalent protection is in place for transfers under PIPL.
7. Data Retention
We keep personal data only for as long as necessary for the purposes described in this policy, including any legal, accounting or reporting obligations (e.g. export and tax records). Enquiry data is kept for the duration of the business relationship plus a reasonable period afterwards (typically 2–3 years) unless you ask us to delete it earlier. Cookie and analytics data is retained for the periods set by the relevant tool providers (e.g. Google Analytics default retention is up to 14 months).
8. Your Rights
8.1 Everyone
Depending on your jurisdiction, you may have the right to:
- Access a copy of the personal data we hold about you;
- Correct inaccurate or incomplete data;
- Delete your data ("right to be forgotten");
- Restrict or object to processing in certain circumstances;
- Data portability — receive your data in a structured, machine-readable format;
- Withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal;
- Lodge a complaint with your local data protection authority.
8.2 California residents (CCPA / CPRA)
If you are a California resident, you have the right to know what personal information we collect and how it is used, the right to request deletion, the right to correct inaccurate information, and the right to opt out of the "sale" or "sharing" of your personal information. We do not sell personal information and do not use your data for cross-context behavioural advertising without your consent. To exercise your rights, contact us using Section 13. We will not discriminate against you for exercising these rights.
8.3 How to exercise your rights
Submit your request by email (see Section 13). We will respond within the timeframe required by applicable law (usually 30 days). We may need to verify your identity before acting on your request.
9. Managing & Deleting Cookies
You can control cookies in several ways:
- Cookie banner: use the banner on our website to accept or reject non-essential cookies, and click "Cookie Settings" at any time to change your choice.
- Browser settings: most browsers let you block or delete cookies (see your browser's "Settings > Privacy" menu; for example Chrome, Edge, Firefox, Safari). Note that blocking necessary cookies may break parts of the website.
- Opt-out tools: you can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
- Advertising: you can control interest-based ads at Google Ads Settings.
10. Children's Privacy
Our website and services are directed at business customers and are not intended for children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
11. Data Security
We apply appropriate technical and organisational measures to protect personal data, including HTTPS encryption in transit, access controls limited to staff who need the data to do their jobs, and regular reviews of our security practices. No method of transmission or storage is 100% secure, but we strive to protect your data and to notify you and the relevant authorities where the law requires us to do so in the event of a breach.
12. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates the most recent revision. For material changes, we will post a notice on the website. We encourage you to review this page periodically.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data-protection rights, please contact us:
| Company | Solarix (LED lighting manufacturer) |
| Website | www.gzsolarix.com |
| [email protected] | |
| Address | Guangzhou, China (full address to be completed by you) |
When contacting us about a data request, please state your jurisdiction and the right you wish to exercise so we can respond correctly.